Delivery Policy

Last updated: July 5th, 2024

Thank you for choosing delta-cross.com for your custom vehicle design needs. This Delivery Policy outlines the terms and conditions related to the delivery of our services. Please read this policy carefully to understand how we handle the delivery of your custom vehicle orders.

1. Service Description

We provide custom vehicle creation services for BeamNG.drive based on user requests. Each request is processed individually to meet the specific requirements provided by the user.

2. Order Processing

2.1 Order Confirmation

Once your order is placed and payment is successfully processed, you will receive an order confirmation email containing the details of your request. Please review this email carefully and contact us immediately if there are any errors.

2.2 Order Processing Time

The creation process for custom vehicles begins as soon as we receive your order and payment. Orders are typically completed within minutes from the time of order confirmation. Please note that this timeframe is an estimate and may vary based on the complexity of the request and our current workload.

3. Delivery Method

3.1 Digital Delivery

All custom vehicles are delivered digitally. Once your custom vehicle is completed, you will receive an email informing you that your vehicle is ready fordonload. Vehicle will appear in 'Garage' section of the website when it is ready.

4. Delivery Confirmation

4.1 Email Notification

You will receive an email notification once your custom vehicle is ready for download. This email will include instructions on how to access and download your custom vehicle.

4.2 Accessing Your Custom Vehicle

To download your custom vehicle, simply go to 'Garage' section of the website. Here you will see your custom vehicle ready for download. If you encounter any issues with accessing the file, please contact us for assistance.

5. Issues with Delivery

5.1 Non-Delivery

If you do not receive your custom vehicle within the specified timeframe, please check your spam/junk email folder. If the email is not there, contact us to resolve the issue.

5.2 Incorrect Delivery

If you receive a file that does not match your specifications, please contact us within 7 days of receiving the file. We will review your request and, if necessary, make the required corrections and provide you with an updated file.

6. Contact Us

If you have any questions or concerns about our Delivery Policy, please contact us at:

By placing an order with delta-cross.com, you acknowledge that you have read, understood, and agreed to this Delivery Policy.