Refund Policy

Wellcome to delta-cross.com. We are committed to ensuring your satisfaction with our services. Please read our refund policy carefully to understand your rights and our commitments.

Refund Policy Details

1. Custom Work

All our services involve creating custom vehicles tailored to each user's specifications. Due to the personalized nature of our work, we are unable to offer refunds once the creation process has begun. However, we are committed to working with you to ensure you are satisfied with the final product.

2. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Cancellation Before Work Commences: If you cancel your order before we start the creation process, you are eligible for a full refund.
• Non-Delivery of Service: If we fail to deliver the custom vehicle within 30 minutes after the start of processing on your order, you may request a full refund.
• Defective or Incomplete Work: If the delivered vehicle is significantly different from the agreed specifications or is defective in a way that affects its usability in BeamNG.drive, you may request revision.

3. Refund Process

To request a refund, please click at 'Claim refund' link against your order in the table before the start of processing of your order or after 30 minutes of processing if you don't get your vehicle. This link will not work in other cases.

4. Revision process

If you are not fully satisfied with the delivered vehicle, you may request revision by clicking against 'Review' link against your order in table. If vehicle is found defective on our side, you will be awarded a full refund. If vehicle is found working fine, it will be restored in your garage. Requests for revisions must be made within 7 days of receiving your vehicle.

5. Broken VCL file

If the uploaded VCL file is broken or unreadable on our side, your order will be ceased and would not be processed further with no refund. Make sure that .VCL file is fine byopening it in Delta-Cross Concept. To learn about VCL files, click here.

6. Exceptions

Refunds will not be provided in the following cases:

• Change of Mind: If you simply change your mind after the work has commenced or after the delivery of the custom vehicle.
• Incorrect Information: If the issue with the custom vehicle is due to incorrect or incomplete information provided by you in the VCL file.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

• Email: contact@delta-cross.com

By placing an order with delta-cross.com, you acknowledge that you have read, understood, and agreed to this refund policy.